了解您的西北登录凭据

西北网络账号常见问题解答

我可以用我的西北网络帐户（用户名）访问什么 & Password)?

• Student Email
• 教职员工和组织电子邮件
• Northwest Online
• CatPAWS
• Degree Audit
• Northwest Success 360
• TracCloud
• Library Proxy Server (i.e. search for articles when off campus)
• myNorthwest
• Logon for all Northwest computing equipment such as campus-issued laptop computers
• Dynamic Forms

我如何获得西北网络帐户?

Once you are admitted as a student or are hired as University staff or faculty, you will be issued a Northwest Network Account. 的 account consists of a username 和 password.

Students

学生通常会得到他们的 Northwest Network Account username in their Northwest acceptance letter.  Approximately 1 business day after the acceptance letter has been emailed out, a series of 2 emails will be sent to the same email address that the acceptance letter was sent to.  的 emails will be from noreply@icandcocustoms.com. 第一个电子邮件消息将包含 Northwest Network Account username.  的 second email will contain the initial Northwest Network Account password 它由25个随机字符组成.

• Student Example - Northwest Network Account username: s500500
• Student Example - Northwest email address: s500500@icandcocustoms.com

Note: You 可以 不 change your assigned Northwest Network Account username.

如果您无法找到您的初始密码电子邮件, 您可以按照以下步骤设置初始密码.

Note: 在点击任何链接之前阅读所有说明.

1. Go to Self Service Password Reset (SSPR).
2. Enter your Northwest email address.
   • Example: If your username is s500500, then your email address will be s500500@icandcocustoms.com.
   • All Northwest email addresses end in @icandcocustoms.com.
3. 在音频链接中输入图片中的字符或所说的单词.
4. Click 下一个.
   • 回到您的帐户：现在将显示验证步骤1.
5. Select either a phone call or an email.
   • Note: 的 phone number 和 email address used for this process are the ones you previously provided on your Northwest application for admission.
6. Phone call: Do as prompted when the phone rings. Email: Check your personal email account for a message from msonlineservicesteam. Do as prompted in the email.
7. 重复步骤5和6，选择另一个选项.
8. 系统将提示您输入新密码.
   • 看到 “西北网络账号密码标准是什么？?" 请参阅下面的密码标准/规则.
9. Enter your new password in both boxes.
10. Click Finish.
    • 您现在应该收到一条消息，表明您的密码已被重置.

设置好初始密码后, finish setting up your Northwest Network Account using the following steps.

1. Go to the Bearcat Login page.
2. Click on Northwest Email.
3. Enter your username (s# 不 email address) 和 your initial password.
4. Follow the prompts to set up Multifactor Authentication (MFA) 和 Self Service Password Reset (SSPR).
   • If you need assistance with how to set up Northwest Email for the first time, watch the Setting up your Northwest Email video.

Note: Your Northwest Network Account password will expire in 12 months of its creation. A reminder email will be sent out at 14, 7 和 3 days prior to your password expiring.

Faculty 和 Staff

Faculty 和 staff will receive a series of 2 emails at the email address from their employment application to Northwest.  的 emails will be from noreply@icandcocustoms.com. 第一个电子邮件消息将包含 Northwest Network Account username.  的 second email will contain the initial Northwest Network Account password 它由25个随机字符组成.

• Faculty/Staff Example - Northwest Network Account username: JSmith
• Faculty/Staff Example - Northwest email address: JSmith@icandcocustoms.com

If you 可以不 locate the emails containing your login credentials, then you 必须 请与人力资源部联系以获得进一步帮助.

Note: You 可以 不 change your assigned Northwest Network Account username. Your Northwest Network Account password will expire in 12 months of its creation. A reminder email will be sent out at 14, 7 和 3 days prior to your password expiring.

如何重置西北网络帐号密码?

的re are 2 ways to reset your password:

• Self Service Password Reset (SSPR) (无论是校内还是校外，有线还是无线)
  • 西北航空大部分在线服务的登录名是否会改变
  • 不会立即更改您的校园笔记本电脑的登录名
  • Must connect campus-issued laptop to campus network, reboot 和 login with new password to sync
• Campus-issued computer (on campus only):
  • 的 campus-issued computer 必须 连接有线或无线校园网.
  • 您必须能够登录与您的当前 Northwest Network Account password to have access to this feature.
  • 西北航空大部分在线服务的登录名是否会改变 和 your campus-issued computer

Note: Once you have changed your password, remember to update your password 包括西北电子邮件的智能手机， NWMSU_Secure Wi-Fi 和 Office 365.

我可以在不上网的情况下重置西北网络账号密码吗?

Northwest Network Account passwords 可以 be changed on a campus-issued computer connected to the Northwest network without having to go online to use SSPR. Again, this service is only available on campus.

• From a Northwest computer at one of the Northwest campus sites, log on with your username 和 current password.
  • Note: If your password 已经过期了，你会收到一条消息通知你吗. Click Ok ，进入“修改密码”界面.
• Press Ctrl-Alt-Delete 和 choose Change a password.

我的西北网络账号密码会过期吗?

Yes, your Northwest Network Account password expires in 12 months.

Note: Once you have changed your password, remember to update your password 包括西北电子邮件的智能手机， NWMSU_Secure Wi-Fi 和 Office 365.

西北网络账号的密码标准是什么?

• Your Northwest Network Account password 必须 be at least 14 characters long.
• Your password 必须包含1个大写字母，1个小写字母和1个数字.
• 的 password 可以 不 包含与您或您的名字相关的常用词、敏感数字.
• 的 password 必须 不 be one you have had previously.
• 的 password may contain special characters.
  • Do 不 在开头或结尾使用特殊字符 password or you will get an error message.
  • Special character examples: _ ! @ # & %
  • 中使用下划线符号的适当方法示例 password: Evergreen_1
• 的 password 可以不 include spaces.

我的西北网络账号密码不工作怎么办?

对于大多数西北航空公司的在线服务，请确保您输入了您的 username （s#为学生）在用户名框中不是您的完整电子邮件地址. Do 不 include @icandcocustoms.com as part of the username.

To change or update your password, see 如何使用SSPR更改西北网络帐户密码 section below.

如何使用SSPR更改西北网络帐户密码?

Note: 在点击任何链接之前阅读所有说明.

Self Service Password Reset (SSPR) is a Microsoft tool that gives users enrolled in SSPR the ability to reset their own password. 为了使用此系统来更改或恢复您的 password, you have to have previously completed the setup process for multiple verification methods.

1. Go to Self Service Password Reset (SSPR).
2. Enter your Northwest email address.
3. 在音频链接中输入图片中的字符或所说的单词.
4. Click 下一个.
   • 回到您的帐户：现在将显示验证步骤1.
5. 选择验证选项中的1，并按照提示操作.
6. 选择第二种验证方式，并按照提示操作.
7. 您现在将被提示输入一个新的 password.
   • 请参阅什么是西北网络帐户密码标准? 请参阅上面的密码标准/规则.
8. Enter your new password in both boxes.
9. Click Finish.
   • 您现在应该收到一条消息 password has been reset.

Note: Once you have changed your password, remember to update your password 包括西北电子邮件的智能手机， NWMSU_Secure Wi-Fi 和 Office 365.

Who do I contact if I need help with my Northwest Network Account password?

如有疑问，请与 Northwest Technology Service Center at 660.562.1634.

CatPAWS Frequently Asked Questions

How do I log into CatPAWS?

• Go to the Bearcat Login page.
• Click on CatPAWS.
• Click on Login/Enter Secure Area.
• Enter your Northwest Network Account username for the username box.
  
  • 对于学生，这将是你的s#（例如：s500500）.
    
  • Do 不 enter your full email address. Do 不 include @icandcocustoms.com.
• Enter your Northwest Network Account password in the password box.
• Click Sign In.
  
  • For password issues, see the Northwest Network Account FAQ tab above.
• 然后系统会提示您完成一个验证方法.  Typically, you will be prompted to enter a verification code into your Microsoft Authenticator app (or whatever authentication app you have set up).
  • If you are unable to use the authenticator app, select the link displayed below the code.  的 link is commonly labeled sign in a不her way or 我现在无法使用我的微软身份验证程序.  You will then be prompted to select a phone number to have a text message or a phone call sent to.  按照指示完成选定的验证方法.

Can I give my parent, spouse, guardian or other authorized user access to my CatPAWS account?

Northwest does 不 recommend that you give your CatPAWS login information to anyone.  Giving someone your CatPAWS login information would mean that they would then have access to 不 only your CatPAWS account but also all other Northwest services that your Northwest Network Account has access to.  Northwest does 不 为其他人提供查看学生记录（包括成绩）的方法.  If you need such information shared, you will need to provide that information yourself.

如果我需要帮助我的CatPAWS登录，我联系谁?

如有疑问，请与 Northwest Technology Service Center at 660.562.1634 or email at helpdesk@icandcocustoms.com. 在考虑时效性的情况下，不建议使用电子邮件.

What do I do if I receive an authentication failure when signing into CatPAWS?

Security Assertion Markup Language (SAML) errors often occur when there is incorrect or missing information during data storage on your device.    This 可以 be triggered by a recent password change or updates being made to the webpage.  在Northwest，登录CatPAWS时经常出现此错误.

To resolve the problem:

1. Go to your browser settings by selecting the three dots or lines in the top right corner.
2. Select Settings from the menu.
3. In the Settings search bar, type cookies 和 press Enter.
4. Locate 和 click on Delete Browsing Data or Clear Browsing Data.
   • 的 wording for this will be different depending upon which browser you are using.
5. 当出现提示时，选中所有框以清除所有选项.
   
   • 在Google Chrome浏览器中，您需要选择 Advanced tab at the top of the Delete Browsing Data window before completing step 5.
6. 的n, click Clear, Clear now or Delete data depending upon your browser.
7. Once the browser is finished clearing the cache, fully close all browser windows 和 tabs.
8. Open a fresh browser window.
9. Go to the Bearcat Login page.
10. Click on CatPAWS.
11. Click on Login/Enter Secure Area.
12. Log in using your Northwest Network Account username 和 password.

Note:  You 可以 also try logging into CatPAWS using a different web browser that you do 不 normally use if you do 不 want to clear your browsing data 和 passwords.

Any Questions?

• 看到 Tech Help
  • OR
• Contact the Northwest Technology Service Center.
  • • 660.562.1634
    • helpdesk@icandcocustoms.com
      • 在考虑时效性的情况下，不建议使用电子邮件.
    • Tech Help Hours